Terms and Conditions

Making a Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. Please note credit / debit card payments attract a 2.8% surcharge.

We accept Visa debit/credit, Mastercard and Switch. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery and Handling

We charge £2.99 for each order posted up to a maximum weight of 2kg. We will email you the cost of any orders over this weight to ensure the cost of postage is acceptable. Any orders over the value of £50.00, will be sent by recorded delivery at no extra charge.

Delivery Schedule

We aim to deliver your order within 96 hours

Out of Stock Items

If your item is not in stock, we will email you to let you know whether we can obtain further stocks and how long this may take. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction

Reaching Us

If you need to reach us, please email us using the link on the Contact page. We aim to answer any emails within 24 hours.

Privacy Policy

Fizz and Jazz do not disclose buyers’ information to any third parties.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:

  • a. Take and fulfill customer orders
  • b. Administer and enhance the site and service
  • c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

If you are not satisfied with any of the goods we supply we will accept them for a full refund within 7 days of your acceptance of delivery, provided they are returned to us carriage paid and in original condition. Please contact us by phone or email first within 36 hours.
Your rights to return goods are protected under the EU Distance Selling Directive

Remittance Terms

Strictly net upon receipt of goods. Goods remain property of Fizz and Jazz until paid for in full.

These goods are sold on the condition that all chainstore and brand name labels and trademarks are removed before they are offered for sale, and that they will not be advertised.

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